Privacy Policy

Last updated: 24 February 2026

Information We Collect

When you sign up, we collect your name, email, payment details, and usage patterns. We automatically log IP addresses, browser type, pages visited, and video generation metadata to improve performance and detect abuse.

How We Use Your Data

We use your information to operate the service, send updates, process payments, and improve features. We analyze anonymized usage trends to identify popular templates and needed capabilities. We never sell your data to advertisers or data brokers.

Cookies & Tracking

We use cookies to remember your login, preferences, and activity. You can disable cookies in browser settings, but some features may not work. Analytics tools like Mixpanel help us understand how people use our platform.

Sharing Your Data

We share data only with service providers under strict contracts—payment processors, cloud hosts, and customer support tools. Law enforcement requests are honored only with valid legal process. We do not share personal data with partners.

How We Protect It

All data travels over encrypted HTTPS connections. Your password is hashed and never stored in plain text. We conduct regular security audits and encrypt sensitive data at rest. Access is restricted to employees with legitimate need.

Your Privacy Rights

You can request a copy of your data, correct inaccuracies, or delete your account anytime. Email privacy@hardwoodcollections.com with your request. We'll respond within 30 days. EU users have additional GDPR rights.

Policy Updates

We update this policy as needed and post changes here with a new date. Material changes will be emailed to all active users 30 days before taking effect.